CITIZEN SATISFACTION IN MUNICIPAL SERVICES: YALOVA SAMPLE. Turkish Journal of Marketing, [S. l.], v. 1, n. 3, p. 164–177, 2017. DOI: 10.30685/tujom.v1i3.16. Disponível em: https://www.tujom.org/index.php/1/article/view/14. Acesso em: 8 apr. 2025.